FREQUENTLY ASKED QUESTIONS (FAQ)

Custom Orders

For custom orders i.e. hair that is currently not available on our site that you would like to order, please submit a form as found here and we will be happy to fulfil it at an affordable price given it is in stock with our suppliers.   

Pickups

For customers within the East Kootenays that would prefer to pickup their orders, pickup location is set at Tamarack Mall, Cranbrook (1500 Cranbrook St N) by Columbia Theatre's entrance. 
Kindly email us here to set up a pickup time. 
Pickup services are free and flexible.

Shipping

 Shipping is available across Canada and charges are calculated by Canada Post based on weight, size of package, and the costs associated with getting your packages from one destination to another.

Ihsani does not retain any fees related to shipping costs as they are paid directly to Canada Post.

Free shipping is not available on purchases as we maintain low prices and do not include shipping costs in our product prices. Therefore, customers assume shipping costs.

Orders will ship on the same day if placed before 12:00PM MST. Orders will ship the next business day if placed after 12:00PM MST, on a weekend or a statutory holiday.  Business days exclude weekends and statutory holidays.  

Orders typically will arrive within 7 days but are subject to Canada Post delivery timelines.

Inventory

As businesses strive to recover from the effects of Covid-19 on the economy, the beauty industry has not been exempt from this with manufacturing and distribution adjusting to the new normal. 

 Ihsani is doing its best to keep up with inventory but things may be out of stock for a while as the industry continues to re-adjust.  We ask you to bare with us as many of our suppliers are closed and are doing their best to keep things going accordingly. 

Returns

Unopened items, sealed in original packaging with proof of payment will receive a refund to the original method of payment or will receive an exchange. 

Items that are opened, damaged and/or not in resealable condition may not be eligible for refund or exchange. 

Valid ID may be required. 

Sales

Sale items are one-time purchases that are ineligible for returns and/or exchanges.